Terms and Conditions
By accessing or using Amber Garden furnishing and gates website you agree to be legally bound by these Terms and Conditions. We reserve the right to change these terms and conditions at any time. You must check these conditions on each visit to our website and such visit will signify that you are willing to be bound by the latest posted terms and conditions. These terms and conditions are for private purchasers (consumers) only. If you are buying our goods to re-sell then you need to notify us in writing to open a re-seller account with us. (A consumer is defined as “any person who, in buying something to which the Consumer Protection (Distance Selling Regulations) 2000 apply, is acting for purposes outside their business.”) . Please read through these terms and conditions carefully before using Amber web site
Buying products on our website
To Order a Product you will need to follow the Ordering procedures set out within these conditions. You will be given clear instructions on how to navigate our simple on-line ordering process and you shall be required to provide us with your personal details. If goods are required for a specific purpose which is over and above the item description or what is reasonably expected of the goods this needs to be notified to us at the time of purchase. By clicking on the 'Proceed' button on the order form you are consenting to our Terms and Conditions.
If you have a comment, concern or complaint about a Product you have purchased from us, please contact us via email at firstname.lastname@example.org
Or by Post to:
Customer Services Manager,
161 Bexhill Road, Hastings
East Sussex TN38 8BG
Prices listed are in GBP and are inclusive of VAT. We may change the advertised price of a Product at any time. The price you pay will be the price in force at the time of your Order.
The Price on your Order will be validated by us as part of the acceptance procedure. We try to ensure prices displayed on our website are correct at all times. Should a Pricing error arise, we will inform you if a Product's correct price is higher or lower than that stated on your Order and you may choose to either proceed with or Cancel the Order.
Discounted quotations can be requested for bulk or multiple Orders.
Payment is usually by credit or debit card, we accept MasterCard, Visa, Switch, Solo, Delta or Maestro and payment is taken when we receive your order. The price you pay is the price displayed on this website at the time we receive your order (and any applicable additional Delivery charges) apart from the following exception:
- While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Amber Garden is entitled to refuse any order placed by you. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any products or services.
On-line and telephone order payments are processed via our Pay pal secure payment system.
Availability and Description
All products depicted on our website (as may be varied from time to time) are available almost everywhere in mainland UK, and by special arrangement to the Channel Islands, Republic of Ireland, Isle of Wight, Isle of Man and the Scottish Highlands & Islands. All products are subject to availability.
In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as possible and shall reimburse your payment in full. We reserve the right not to supply you at our discretion.
Occasionally manufacturers will update their products, and we reserve the right to supply these to fulfil your order. These will not be classed as substitute products. Pictures and illustrations are for illustration purposes only and products may occasionally vary in size, shape or colour.
Arranging and Anticipating Delivery
We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. It is a condition that all orders despatched will require a signature on delivery. We will never leave items unless they have been signed for. We cannot accept any liability for any loss or damage to the Goods once they have been delivered and signed for. We will aim to deliver the Goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
Please note that our standard delivery service is a one man delivery with a kerb side delivery only.
Risk and ownership
Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full.
Damaged or broken on arrival
In all cases for damaged items or broken items on delivery where you wish to cancel the order and return the goods (damage must be reported within 48 hours of delivery) we will require photographic evidence of the condition of the item you are returning. This will be at our discretion. Electronic files should be forwarded to us by email to email@example.com and we will obviously also accept printed media via the postal system. We will then collect the item(s) from you if applicable, you will receive a full refund once the goods have been delivered to us and have been inspected. We cannot accept back for a full refund any item which has been assembled, incorrectly assembled causing a fault, accepted or used. Please note you have a statutory duty to take reasonable care of the goods in your possession which includes packaging the goods for return to prevent further damage. The goods remain your responsibility until received by ourselves.
Returns/Options to cancel
You have 7 days to return any unwanted or damaged products. The products must be properly packaged. Amber Garden have the right to refuse any returns.
We will not accept returns or cancellations if the product(s) have been altered by applying chemicals or paints to the surfaces or by altering or customising the product in any way that could be deemed as you using or treating the products as your own. While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered and it is your responsibility to take reasonable care of these items. If products were delivered flat packed they must be returned in the same way including complete disassembly. Care must be taken to ensure the returned products are packed well to avoid damage or loss of parts in transit, the products remain your responsibility until they are received by us in an undamaged condition. Your statutory rights are not affected.
Refunds will be processed within 30 days. Where exchange rates of currency are involved, the refund will be made in GBP at the current exchange rate. We do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund.
We may assign, transfer, or subcontract any or all of our rights and obligations under these terms and conditions at any time. We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that current version. You must check the terms and conditions on the website regularly or on each visit to our site.
These terms and conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999. Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years to purchase the Products, using the payment methods displayed on our website. If you do not qualify you may not use our website.
Amber Garden shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
All items bought by companies or individuals for trade or resale purposes will not have any warranty other than that provided by the original manufacturer.
Modifications to Website
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content shall be subject to these terms and conditions.
Please note that although we try to ensure that the content of our website is accurate, our websites may contain typographical errors or other inaccuracies. Photographs are for illustrative purposes only. Product colours may vary slightly due to the photographic process and computer display. Illustrations used are merely illustrations and the product may be cosmetically different but will not deter the quality and/or performance of the product.
These terms and conditions replace all other terms and conditions previously applicable to the use of our website and/or sale of the product(s).
Copyright and Monitoring
The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Amber Garden, its affiliates or other third party licensors. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an Order with us or using our website as a shopping service. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.
Amber makes no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that Amber endorses or accepts any responsibility for the content, or the use of, such a website and Amber shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use or reliance on any content, Products or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.
Availability and use of our Website
We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or is error free and can accept no liability for its unavailability.
You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an 'as is' basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.
We accept no liability for any indirect, consequential loss, damage or special or punitive damages, or costs, or for any loss of data, profit, revenue, business contracts (whether direct or indirect) in each case, however caused, even if foreseeable and even if we have been advised of the possibility of such damages. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability set out in these terms and conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Us or our servants, agents or any other person or entity. You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.